Copy the registration information for all other Adobe applications from the old Database file on the Desktop to the new file in the Adobe folder. I have switched computers many times in the past and have had no problems installing this software on any of them. Select the volume on which you want to install Photoshop, and then click Repair Disk Permissions. To log in as a user with administrator access privileges: 1. Contacting Abode didn't help me at all, they told me my serial number was invalid yet they didn't have any record of it being used.
I got very frustrated because I need this program for my job, I'm a wedding photographer. Maybe this is a little far fetched, but what other explanation can their be? When I signed up to post on this forum, I received a message from Adobe saying that Someone Else was using my name, and it suggested that I include My Bloody Middle Initial! Click the Security tab, and then select Allow User To Administer This Computer. I really can't use it like this even if it didn't keep failing to load. I don't have a valid serial number because I want to try the new version. I spent an hour on the phone with Adobe tech support this afternoon and may have finally got an answer. I'm not sure if they will be open Monday, but will try The only reason I can come up with that my photoshop would suddenly do this after two years of problem free use is because I just changed my server and thus the email addy. Trying to figure out where adobe hid the registry entries that trigger the expiration is tiring and unproductive.
Thanks for the help Snarfevs and Riala. Other than opening another help request on the Adobe site is there a way to chase this up? If, after the install completes, you get the message that the app may not have installed properly, you probably did something wrong i. Important: Remove any beta copies of Photoshop you may have installed. Open the Contents folder, and then open the Resources folder. Did you change anything else recently? I just needed clarification that it was legitimately Free. Drag the alias to the Desktop. I have verified my serial number and re-typed it numerous times.
The agent should have referred you to our legal department. I then skipped it and went to Nero 7, and got the same error. Then I'm even more stuck, perhaps. So now you can easily start your own image manipulation career using this one and only badass software and that too provided for free from Adobe. To repair your permissions using the Disk Utility: Your disk permissions may be damaged.
I purchased the upgrade from the Adobe store at £165 and had the box delivered - great so-far! No responses yet to the original post? I am wondering if anyone has experienced this. Yeah, Tim, I'd like to know if you found the fix. I had to keep them around since one version to the next seems more and more tricky in validating upgrades. But, I have just discovered that the problem has now come up again. Don't waste your time trying to get help from Adobe or getting upset with them for not being helpful what's the point, they're holding all the cards and want you to drop another bundle for their latest release.
Kathy — If you only have the default fonts, then chances are that the fonts are not the problem. Oh, I had already seen the Serial Number. I haven't tested, but am assuming I will have a similar problem with them as well. Is there a specific second or third tier Customer Service number I can reach someone to help me resolve this? This story was posted on Wednesday, July 27th, 2005 at 1:46 am and is filed under. Adobe Tech support has no other options. If it does not then you must reinstall. I then called Adobe and they told me my serial number was invalid and they had no record of that serial number, yet I've had this for almost a year, and I have an account with them.
Jun 1, 2013 trying to install photoshop elements 11 and it says my serial number in invalid. Solution 2: Remove, and then reinstall Photoshop, filling all customer information boxes. If your alias is damaged, then it can cause various errors to occur when starting Photoshop. May 1, 2009 I have the full version of Creative Suite Premium. None of them can help me becuase my version is not supported anymore. Adobe strongly advises against running unsupported and outdated software. Solution 3: Disable utilities that clean the Windows registry.
I had to email their support team and get them to change my email address on their end for my passwords to work. Apr 20, 2012 I have recently bought a second hand iMac with a host of Adobe software installed. I have two weddings coming up in the next few months and if I don't have Photoshop, I lose the business and a lot of money. When I open it, it prompts me to enter the serial number. You can follow any responses to this story through the feed. I have my full 24 digit serial number, but the Upgrade dialog box will not accept the number as valid.