Have a terrific day and I look forward to contacting you again. I never filled the warranty format as I never thought we could have problems with these toilets. I assumed the receipt is to prove when I bought it. I wrote and sent pictures to American Standard the first time and they sent me a new spray head. We were too busy during the holidays to deal with it. However, you can disregard any name written on the seat of the toilet because they are not of the same brand as the toilet.
The Halsey Taylor water fountain at the church was streaming the water to fast and to long and when I Chatted with Mallory she was very helpful by downloading the owners manual for me and telling me how to adjust the pressure from the outside. I sent a detailed email via their online customer service form in early December. Most often you'll find a manufacturer name or number either stamped or painted with waterproof paint above the water line, but some of them are below the water line or behind the fill valve. You may need a screwdriver when replacing this part. At ConsumerAffairs we love to hear from both consumers and brands; please never hesitate to. I find it incredible that if the use of wood is necessary at least they would use treated wood.
Stay Away From Everything With Their Logo on it! A malfunctioning toilet is the last thing anybody wants to deal with, and sometimes this problem is complicated by not knowing what type of toilet you have. Never got through to customer service. This includes pictures of text with irrelevant images that don't add context, and transcriptions of standup comedy as with. Instead with a link to the post. When replacing this part a screwdriver may be needed.
Not only was your website clear and easy to use, my order was processed immediately, shipped and delivered in a very speedy manner. Installed new valve at my cost. We hope this article will be helpful to you. She said she would send me out a new cartridge and It should arrive in about 3 days. A number of their products are made overseas as is the case with many other plumbing manufacturers as well. Some manufacturers actually stamp the number into the very bottom of the tank, so be sure to look straight down into the tank too.
If your toilet has no numbers, then we will need a photo of it. Totally unacceptable to wait over a month for parts toilet not usable in the meantime , totally unacceptable wait times on the phone, not to mention the wasted water and higher water bills all the time the toilet was leaking and ghost flushing, before the problem was discovered. American Standard has been designing and making bathroom and kitchen fixtures for over 140 years. We'll unban it and it should get better. Please extend my gratitude to all those along the line who made this happen. Serial reposters will be banned. Poor customer service is maybe worse than a bad product.
So another month without a response and now I'm getting annoyed, so I finally set some time aside to call the 1-800 , 44 minutes of music and thanking me for my patience does not make me more patient. It failed a little over 2 years later. Feel disgusted using your product. In this article, I will introduce for you how to find American standard toilet model number. Unfortunately, good customer service like that has become difficult to find. If your toilet has numbers but no name, study our cross-reference guide below.
I have four American Standard faucets in my house besides this. However the repair only lasted a day. Unit finally worked the way it was suppose to. The clerk was nice enough and is sending me parts, thank you for that. As the minimum age for Reddit access is , posts which are intentionally disruptive, inane, or nonsensical will be removed.
Katrina helped me in the live chat. American Standard has been at the forefront of the bathroom fixtures industry, and their toilets are no exception. Managers always here when things go wrong but rarely do they when they go right. Worst I ever owned to keep clean. Needless to say, American Standard represents a large company that produces poor quality products backed by slow incompetent service support! We had to do a lot of renovations that were very costly to us. After 12 visits Tech finally figured out unit had a bad txv valve. Used emergency heat all winter.
Note that while manufacturer numbering conventions are generally different, there may be more than one manufacturer with the same number especially if you have only a partial model number. Customer service lady today 1-17-18 was very rude, and after 1. I waited on hold for over a half hour twice. I had old American Standard toilets in this house and 2 others with no problem. The Deltas that were replaced have copper tubing instead of plastic - a much more robust design.
I'm convinced all are the same. Said the customer service manager is in a meeting and upon asking for a name and email, she did not provide and took my name and number down and said the customer service manager would call me. Hi Mallory I just wanted to thank you for all of your help! I asked about the use of this cheap wood in the construction of this bathtub and was told this was standard. I know where I will go for any plumbing issues I may run in to! In closing let me thank everyone I dealt with for going above and beyond in customer service. Apparently this is what these companies count on. That's a great employee you have there. I despair of finding the receipt for these, and I think they have a 5 year warranty, so I'm boned.