The organization must maintain any documented information of these activities. For these processes, you must also identify what specific documents are needed for effective planning, operation and control of production processes. Customer communications may take many forms such as software and interfaces for design and development, logistics, customer satisfaction feedback, etc. You can categorize your suppliers accordingly based on these criteria. A deviation authorization allows you to manufacture product different from the original specification, under controlled conditions. Customer property can include material, components, tools and equipment, customer premises, intellectual property, and personal data.
The organization should also retain documented information for evidence of conformity with the acceptance criteria. You must identify and document all processes addressing this clause as part of your. Product identification can be controlled using physical and electronic methods. The processes, controls and documentation for these other clauses could be expanded to include customer property. Dave Barker is a Chartered Independent Quality Practitioner, who through his company Relevant Business Solutions, delivers flexible, quality management support to organisations across the Midlands. You must track progress against your plan at regular intervals or project milestones and update the plan as activity progresses. This also implies that the scope of those post delivery activities may change over time in response to customer feedback.
This clause provides a list of control requirements that you may use, if applicable to your business. Many times the customer may require the use of pre-approved purchased products and suppliers. In doing so, consider the information in clause 7. Accordingly, the procedures governing such reviews can be complex and lengthy. Organizations should also consider maintaining documented information describing the operational processes and how they are to be carried out.
The review process must also accommodate, as applicable, electronic orders, blanket orders with periodic releases, unsolicited orders, orders through distributors or representatives, faxed orders, and an almost infinite combination of these and other possibilities. Check design and development output against the input requirements specified in 8. Have a process for change control. What exactly is being said here? You must identify and include any special and safety characteristics in your process control documents such as quality plans, product drawings, operator instructions and other documents used to make or verify product. Your customer relations management process must include a sub-process for change control and must include — a review of the change either from customer or internal from organization and its impact on fit, form, functionality, other processes, financial, delivery, etc. Risk analysis should include timing, resources, development costs and investments, potential for, and effects of, possible failures in processes, including suppliers. Where practical, consider completing all missed planned inspections and measurements before product delivery.
Performance indicators to measure the effectiveness of processes that control identification and traceability may include reduction in identification errors and omissions; product quality status errors and omissions; and traceability errors and omissions. Do design reviews at one or more milestones of the design and development project, depending on customer requirements, the size, complexity and risks involved. Comment: Although control of changes to the management system were also a requirements in the 2008 release, this is a new clause in the 2015 revision which applies to all the topics covered in the previous 8. When changes to product requirements, orders, contracts, or quotations occur, the organization is required to ensure that relevant documented information is amended and communicated, as appropriate, within the organization. This clause now includes two new ideas. So, for a service you provide, such as delivery of your products, how will you prove that this service meets the acceptance criteria and is approved by the appropriate person? You must identify, document and review design inputs requirements for function, performance, safety, regulatory, quality, reliability, durability, life, timing, maintainability, cost, identification, traceability, packaging, special or safety characteristics from the customer or regulatory body, and other requirements essential to the product.
You must take a multi-disciplinary approach for doing these reviews and keep appropriate records of issues discussed, actions to be taken, responsibilities and timeline for completion. Documented information on design and development changes, the result of review, the authorization of changes and action taken to prevent adverse impact must be maintained. The organization shall conduct a review before committing to supply products and services to a customer; The review should include the requirements specified by the customer, including the requirements for delivery and post-delivery activities; requirements not stated by the customer, but necessary for the specified or intended use, when known; requirements specified by the organization; statutory and regulatory requirements applicable to the products and services; contract or order requirements differing from those previously expressed. The importance of these criteria will vary according to the items materials or services you purchase, and so you can apply different criteria to different suppliers. Such a plan can be generated as the unique occasion arises. Changes which have not been adequately reviewed and vetted may be implemented and result in an undesired outcome.
In certain industry sectors such as the automotive or aerospace or pharmaceutical industry, unique product identification is mandatory for safety, regulatory and risk management reasons. Often the organization has learned key things that must be done a certain way for the product or service to meet customer requirements. Customers cannot be expected to know about many of these things. Often rapid response is critical for the customer, so design the system in such a way that you can deliver just that. These are the critical quality aspects that have been missing all along? Therefore, an electrical contractor, a lunch truck, etc. A multi-disciplinary approach applies collective and relevant knowledge and skills of these different functions to carry out or review design and development activities.
Carefully thought-out methods are needed to efficiently retain this input information for later use in the design process and as input to resolution of disputes that may arise. You may want to add this to your supplier evaluation method. At first glance, there seems to be more requirements for the release of products and services, but this is not necessarily the case and many companies will already have many of the required records in place. Your quality plans should include the processes needed, process sequence and control parameters, specific resources needed to make, verify and deliver product, product acceptance criteria and quality objectives, product and process monitoring and measurement controls, plans to control and correct any product or process nonconformities, reference to support processes, documents needed such as work instructions or engineering specifications, etc. Product design Verification includes design reviews, comparing the new design to a similar proven design if available, performing alternate calculations, performing tests and simulations, reviewing the design documents before release, etc.
John Seddon, advises us to measure in these 4 areas: Customer, Capability, Process and System. Product characteristics may be dimensional, functional, performance, reliability, durability, maintainability, life, cost, etc. The release products and services to the customer should not proceed until the planned arrangements for verification of conformity have been satisfactorily completed unless otherwise approved by a relevant authority and, as applicable, by customer. Thanks for you comment — I hope this helps…. Organisation are also required to retain documented information records on the release of products and services.
Preservation can include identification, handling, packaging, storage, transmission or transportation, and protection. Think of an Amazon purchase where the product comes from a second party under the Amazon logo. Such a multi-disciplinary approach has the benefit of applying the collective and relevant knowledge and skills of these different functions to carry out or review design and development activities. Your inspection process must define and document the acceptance criteria and sampling plan for product conformity and what measurement tools needed and records needed to show effective control of purchased product quality and supplier performance. All customer property is exposed to the risk of being damaged, lost, misused, misplaced, stolen, become unsuitable or obsolete for use. It kind of rolls a few earlier design and customer requirements into the risk management mode. Normal production has risks associated with it, and we manage those every day.