In this case you will not be allowed to log in internet banking if you do not have your Secure Key with you. These are the low battery messages. If your Security Device is already out of battery, lost or broken, you should call our 24-hour Commercial Banking Service Hotline on 852 2748 8288 for assistance. What's your mother's maiden name? You will then be prompted to enter the reset code again. Once you have the reset code, press the green button lightly and quickly - but do not hold it down. Press the green button on the lower-right corner for once to create a one-time password.
After two seconds, the device works as normal. Answer the security question, and a Password Reset Code will be sent to your mobile phone. To work properly, anti-virus software has to download updates regularly over the internet. You should ensure that you are entering the reset code exactly as it appears. With this technology, you enjoy a far more secure online banking service. What should I do if I lost my Security Device? Instructions received after the indicated cut-off times will be processed on the next business day.
You will then be prompted to input the reset code. You will be asked to generate a security code from your old phone and enter it into your new phone for activation. For security reasons, Personal Internet Banking was designed to only have one log on session at a time. Start the activation process by entering your Internet Banking User Code, Parole and One Time Password in the mobile application. How Can You Make an Application For Secure Key? On the enter your Digital Secure Key page, click on Forgotten Digital Secure Key password.
Press the 8 button for 2 second. Simply click the icon on the right to start the process. On the reset password page, under Verify security question, click on Forgot your answer. Please note that internet usage on a 3G or 4G connection will be subject to your network provider's usual charges and usage allowances. Did you even buy a lottery ticket? Step 5 Don't share private information online Double-check privacy settings on social networking sites. This includes your web browser and the applications you use.
Prior to use, the Security Device must be activated online. You wouldn't give this information away to a stranger in the street but if you use social networking sites, such as Facebook, Twitter or MySpace, you could be oversharing personal data. Can you arrange for another new Security Device to be delivered to a temporary address overseas? If you select to transfer to 'My accounts', all accounts that can be transferred to will appear in the 'To account' list. You may also hear them called malware, trojans, spyware or adware. A Security Code is a single-use random password generated by the new Security Device. With this added security feature, you can enjoy greater peace of mind knowing that the online transactions have been further authorised by you only. If you need help while setting up the service, make sure you don't reveal your security details.
You may also want to switch to online statements. To increase your current limits, you need to complete a form and send back to us. Press the Green button if you need to delete one character and hold it to clear the screen. We recommend that you also reset the old phone to factory settings. This number also helps with identification in the case of multiple Security Devices in a household and should not be removed.
Yes, you may continue to log on using Secondary Passwords for enquiry. Any attempts to open the device or replace the battery will stop it working and you will be unable to log on to Business Internet Banking. A key to your online banking that only unlocks in your hands. The program you use to look at websites is called a web browser. Please make sure you protect it well. Your registration number Primary users: your registration number is the 6-10 digit number which you'll find on your welcome letter. Enter the security code, then select and confirm your new password.
Choose and enter your new Digital Secure Key Password. Digital Secure Key is a feature within our Mobile Banking app which is used to generate a unique, single use security code each time you log on to Online Banking, it provides extra protection for your accounts and transactions. My card is missing or stolen If your card is lost, stolen or likely to be misused we provide 24-hour worldwide assistance. You can also use Mobile Security Key to log on to Personal Internet Banking. If you want to enable biometric authentication e.
The device will turn off after 30 seconds. But they also use paper documents of your accounts containing personal details, such as receipts and bank statements. For customers with Malaysian mailing addresses, the expected delivery time is 3 working days from receipt of the request for replacement. How to generate a security code for logging on to Business Internet Banking? This will allow you to view all your Global View linked account details in one view. You will be asked to generate a security code from your old phone in order to switch your Digital Security Device from your old phone to your new one. The battery lifetime is measured in years rather than months. It is a good idea that you install updates for your software as soon as they become available.
The new Security Device is battery-powered with a lifespan between three to five years. If you replace your smartphone and still have the old one working and in your possession, you can switch your Digital Security Device from your old smartphone to your new one. No, the new Security Device will be delivered to your mailing address for your convenience. Simply follow the below steps to generate the security code. To activate Mobile Security Key on your new phone,. Follow the on-screen instructions to complete the transfer.