Thanks for sharing your experience with us. Perfectly usable solution and also plays youtube p videos no problem. We apologize for the issues you experienced, and would like to help resolve this situation. Un-check the box beside Extend my Windows usg onto this monitor. If so, are you able to test the adapter with another system to see if results vary? Use short adaptsr when you are testing.
My mouse now stutters across the screen never moving smoothly. Dell and the Dell logo are trademarks of Dell Inc. Let us now talk few thing about this adapter such as its features. We are sorry to hear you are having issues with the unit, and we want to help resolve them. It should be noted that this adapter is compatible with Windows 8. A mixture of touchscreen and non-touchscreen devices can conflict with the video card. International orders are processed the next shipping day.
Contact the manufacturer of your system to confirm whether your specific model can support a secondary display or not. . No solid explanation as to why, it just says it's not compatible with the video card. We are glad you and your son were able to get the adapter working in the end and should you need anything else, please do not hesitate to contact our technical advisors for assistance. Ideally, you should select a basic and high-contrast theme. Please reach out to us toll-free at 1-800-265-1844 or chat live with us at StarTech.
Also, this driver is absolutely free to download and you don't need to pay anything for it. We would also be interested to know which video cards you tested the adapter with. Were you able to ensure that your computer is up to date with the latest video card drivers? Thank you, Customer Support StarTech. Also, on the blogs where people claim to provide the free drivers, they had to go through offers just for a free driver. Since you're experiencing poor performance with this adapter connected, we suggest disabling hardware acceleration for your operating system and any other affected programs. To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application s or operating system that you are running.
It disappears on my windows 10 computer as it is intended to do when you use the touch screen, then comes back when you use the mouse again. If it has been installed, updating overwrite-installing may fix problems, add new functions, or expand existing ones. We ordered them and attached them to the new computers but they did not work. I still had to have my son help me because no directions were sent with it. The adapter can be used to mirror your primary desktop, showing the same image on each display, or to extend your desktop to double your workspace and increase your productivity.
Taxes, shipping and other charges are extra and vary. We're very sorry that the product didn't meet your expectations and we'd like to help. We're sorry for the performance issues you're experiencing and would like to help. Bonus rewards on select purchases identified at dell. Why do I lose my additional monitor s when my computer wakes up from sleep mode in Windows? The driver files should begin installation automatically after plugging the adapter into your computer. Thank you, Customer Support, StarTech. Ideally, you should test a component that you know works in another setup.
It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers. If the above didn't resolve your issue, please feel free to contact us and reference Case 303-194828. You can click the drop-down menu under Display to see which monitors are detected. I have a mac mini and needed a startecb Monitor on it. Please enter a valid email address. Laser radiation is present when the system is open. The video from the adapter was slow as video lagged slightly compared to my main screen.
Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside, and Intel Optane are trademarks of Intel Corporation or its subsidiaries in the U. Complete the instructions in step 2 to extract the files. There are so many people who have this device and one of the biggest problems they face is getting the right driver for it. We're always here to help with free lifetime technical support on all our products. If you do, try to continue to log in as the display might come back once you log in.
In these days of viruses and backdoors, it doesn't make sense to risk my computer or network with this software. Touchscreen Monitors A mixture of touchscreen and non-touchscreen displays can cause a conflict with your internal video card. The connector additionally includes on-board driver establishment, which implies the connector will work when you interface it, even without a product plate or Internet association. If I unplug the device my computer works normally, When I plug it in everything slows down. To do this, press the Windows key + R, type devmgmt. Increase your productivity by connecting an additional display Adding a second or third display to your computer can vastly increase your productivity by giving the freedom to access more applications at the same time.