We look forward to serving you again in the future. He was rude, uncooperative and very unprofessional. I would not recommend this company. Also, the sales rep was really good and I liked him. They had nice sales people and were definitely hard workers. They have a good reputation but at this point I am pretty disappointed.
. Again, we are sorry for any frustration you experienced, but hope that you see our efforts to be flexible. Or maybe you are building a new home? I had identified that during their first attempt with the installation they managed to kill several shrubs as they had trampled all over them and if they could please not kill so many of my newly planted shrub replacements. The lead guy was Corey and he had two people working with him. We are always striving to provide exemplary customer service and appreciate your feedback.
Their rep constantly stayed in touch with me and informed me of when the windows would be arriving in our location and let me feel that I wasn't a forgotten client. They were very clean, picked up after themselves and made sure that we were happy before they left. We ordered full screen windows, but when installation came, they only brought and put in half-screens. However, before we left his office, we again asked if the windows were made or not, Mr. At this time, I was told it would be 3 to 4 months for installation.
Called back again, this time nobody answers! She said that they wouldn't be the cheapest quote out there. I could tell the difference with regards to the insulation. Against my will, I was forced to have colonial grids on white sashes. According to our records, the request to cancel your contract was made almost a month after it was signed and we did agree to the cancellation, despite your cancellation period having passed. This whole project lasted over five months. We used them for both homes and we're familiar with the way they do work and how meticulous they are.
Gary was very detailed and personal about the product. The day after their completion there was a hard rain and wind. I am asking for the owner's phone number so I can tell him that his company is running loose, nobody knows owner's name or phone number. We had to wait seven months to get the window so we were discouraged about that, but I understood and they kept us updated. We had an appointment with NewSouth and a gentleman came here way before the appointment time.
Unfortunately, we were unable to meet this request, as we had already made three adjustments to your contract and almost two months had passed since your original contract was signed. To our minds, that is a sizable project. I walked around with him, he showed me what it was and I tested the windows myself. Fairly indicative of their low level of customer service. Marshall, Thank you for your feedback and review. With the proper detail to weather proofing by all for fantastic installers there were no leaks! Well 9 days went by with not a word from the district manager so my wife and I went to the manager's office. Everything went very smooth and was handled professionally.
I also purchased one French door and two entry doors, and their reps were fantastic. Hall, thank you for your feedback and review. Charbonneau, First, we want to apologize for any miscommunication there may have been. They arrived on time and proceeded to tear out the old windows and install the new one however they didn't realize they had bad measurements for the very large picture window in the front of my house. One word of caution, make sure all windows and doors have the small gold rectangular sticker clearly visible on all installations.
It's now May 11, 2019 and after multiple emails and phone calls, I have had no resolution. The sales person then tried hard to pitch me on the fact that he never offered those terms, despite the fact that I had them from him in writing in an email. Part of the reason for the delay was that we had an unusual window that had to be fitted. They tell me it will be 6 to 8 weeks from the time they place the order until they receive the windows and another 2 weeks to install. They were excellent, very courteous, tidy, and clean. We had the option for a Sunday installation which we agreed to, however, that didn't work out so well.
He also ordered grids for the French patio doors. He also tells me that he made a significant mistake on the pricing, that the windows should have been a lot more expensive, that they are taking a loss on them, and that he is doing the work for free. We also had some leakage through the threshold at the bottom of the door when we had a tropical storm. They should take lessons from Andersen Windows. Orlando - 407 261-2277, 820 E. Advertisements on this site are placed and controlled by outside advertising networks.